FAQs

Order

  • For The Principal Collection, you can purchase a maximum of six bottles per order. For all other expressions, you can purchase a maximum of one bottle per order.

  • Our terms and conditions of sale can be found here.

  • Orders can only be placed on our website. If you are having any issues with placing an order please contact our Customer Service team.

  • We do not offer any discounts.

Payment

  • We accept Visa, Visa Debit, MasterCard, American Express, Google Pay, Apple Pay, and Shop Pay.

  • Please contact our Customer Service team.

  • Your confirmation email may have ended up in your junk mail. If this is not the case then please contact our Customer Service team who will check your order.

  • We only accept GBP.

  • Yes we can. If you need a VAT receipt, please contact our Customer Service team and they can arrange this.

Delivery

  • We can currently send a small selection of our whiskies to the locations listed below.

    Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Slovenia and Switzerland.

    The products available to ship to these countries are:

    • All gifts and lifestyle products
    • All Distillery Select products
    • Luminary No. 3
    • Luminary No. 2
    • Lunar New Year Editions of Dalmore 18 and King Alexander III
    • Vintages
    • Cask Curation
    • Portfolio Series

    If a product is unavailable for delivery to your country, you will be notified at checkout.  Should you wish to purchase our Principal Collection whiskies, please contact us for information on stockists.

    For deliveries to Estonia, Finland, Iceland, Norway and Switzerland, UK VAT will not be charged. These markets operate as DAP (Delivered at Place). However, your order may be subject to local sales taxes and duties upon arrival in your chosen delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Dalmore Boutique has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund. 

    For deliveries to all other EU countries, we have arranged for your order to be delivered as a DDP (Deliver Duty Paid) order. We bear all risk and costs associated with delivering goods to the named place of destination. We have arranged for your taxes to be billed back to The Dalmore. Please do not pay them if asked by the courier or customs as we cannot refund any customs charges that you have paid.  Once cleared, your order will be released for delivery.

    Please be aware that the courier will require local contact information for delivery.  As such, if you are placing the order as a gift, please enter the recipient’s local contact information at the checkout to facilitate this.

    Following Brexit, customs may require to get in touch with the recipient to confirm the contents of the order and verify that the order is for personal consumption. 

    For deliveries to Italy, you’ll need an Italian tax code, also known as a “Codice Fiscale".

    The Codice Fiscale serves as a unique identifier for individuals and legal entities in Italy. The Codice Fiscale is a tax identification number used in all interaction with government agencies and public administration in Italy. It is a unique identity code devised from an individual's name, date and place of birth.

    Our delivery partners will contact you upon arrival to your country to request this number. Please note if this is not provided the order may be returned.

    • All gifts and lifestyle products
    • All Distillery Select products
    • Luminary No. 3
    • Luminary No. 2
    • Lunar New Year Editions of Dalmore 18 and King Alexander III
    • Vintages
    • Cask Curation
    • Portfolio Series

  • We offer complimentary delivery on all orders over £70, delivery on orders less than £70 is £4.99.

    Delivery to the EU is also complimentary over £70, however orders below this are charged according to the delivery destination and will be advised at checkout.

    All whiskies sold by The Dalmore Boutique are sold subject to UK taxes. If we are exporting products to an address in the European Union (EU), prices are subject to the appropriate rate of tax depending on the delivery country (and an alcohol tax).

    For all deliveries outside of the EU, UK VAT will not be charged. However, your order may be subject to local sales taxes and duties upon arrival in your chosen delivery location, which are levied at the time the package clears customs. All additional charges are the responsibility of the recipient. As customs policies vary widely from country to country, The Dalmore Boutique has no control over these charges. Please contact your local customs office for further information. We also cannot refund any customs charges in the case of a return or refund.

  • Orders placed before 1pm Monday to Friday will usually be dispatched the same day and will be delivered by DPD. Orders placed after 1pm, on weekends or on bank holidays will be dispatched the next working day. For mainland UK, orders will usually be delivered within 1 to 3 working days. For some rural areas, delivery times can be up to 5 working days.

    Our standard delivery times are up to 5-10 days for EU. All orders are delivered by courier, as advised in dispatch notification.

    If you have not received your delivery within these timescales, please contact our Consumer Service team.

  • If you have not received a despatch notification, please contact our Customer Service team to change your delivery address.

    If you have received a despatch notification, you can change your delivery address via DPD. Please see the DPD help page for further information.

  • You can change your delivery date through DPD. Please see the DPD help page for further information.

  • We require a responsible adult over the age of 18 to accept the delivery.

  • No, our distillery shop is currently closed while we undertake expansion works.

Returns

  • If you wish to cancel your order please contact our Customer Service team and they will advise you accordingly.

  • If you have opened your bottle and there seems to be something wrong with the quality of the whisky please contact our Customer Service team who will help to arrange a return of the bottle to our team for analysis. 

    If we are able to, we will arrange a replacement bottle. Please note that this is not always possible due to the limited nature of some of our expressions. Where we are unable to replace a bottle and we have confirmed that there is an issue with the whisky, we will arrange for a full refund to be given.

  • If you have not received your bottle or box in excellent condition please contact our Customer Service team and they can arrange a replacement box for you. 

    Please ensure you take a photo of both the inner box and the outer packaging and send these to us as these will help us identify any issues.

Engraving

  • There is a limit of 28 characters, all characters will be engraved in a single line. We cannot engrave emojis or non-English characters. We also do not support personalization which includes or implies any profanity or otherwise inappropriate or unlawful language, including but not limited to any obscene, hateful, inflammatory or sexually explicit language.

  • Please allow an additional 1 working day on top of our regular delivery times for your order to be engraved.

  • We recommend double checking at checkout to ensure you have engraved the correct message. Personalized bottles cannot be returned or refunded unless they are damaged or defective. If you notice an error with your message within 1 hour of purchasing, please contact our Consumer Service team for assistance.

  • Products which have used our engraving service are exempt from being returned or refunded, except in the case they are damaged or defective.

  • Currently we only offer text engraving.

Merchandise

  • If you have not received your item in excellent condition, please contact our Consumer Service team. Please send us a photo of the damaged item to help us identify the issue. We can then arrange a replacement for you.

  • Yes. You have 14 working days from receipt of your item/s to return. You can arrange this by contacting our Consumer Service team.

  • You are able to return up to 14 working days after receipt of your items. Please refer to our Terms and Conditions of Sale for further information.

  • Once the item you are returning arrives with us, we will process your refund. You should receive it within 10 working days. If you have not received it after 10 working days, please contact our Consumer Service team.

  • For glassware, bar sets and serving trays we recommend hand washing with a non-abrasive detergent.