How many bottles can I purchase?
Currently, we only sell a limited number of expressions and these are limited to two bottles per order.
What are your terms and conditions of sale?
Our terms and conditions of sale can be found here.
Can I place an order over the phone?
Orders can only be placed on our website. If you are having any issues with placing an order please contact our Customer Service team.
Do you offer discounts?
We do not offer any discounts.
What payment methods do you accept?
We accept Visa, Visa Debit, MasterCard, American Express, Google Pay, Apple Pay, and Shop Pay.
My payment hasn’t gone through, what do I do?
Please contact our Customer Service team.
My payment has been taken, but I haven't had an order confirmation email?
Your confirmation email may have ended up in your junk mail. If this is not the case then please contact our Customer Service team who will check your order.
Do you accept currencies other than GBP?
We only accept GBP.
Can you send me a VAT receipt?
Yes we can. If you need a VAT receipt, please contact our Customer Service team and they can arrange this.
Do you ship outside the United Kingdom?
We only offer shipping to the United Kingdom.
What are the shipping charges?
Shipping is complimentary.
How long will my delivery take?
Orders placed before 1pm Monday to Friday will usually be dispatched the same day and will be delivered by DPD. For mainland UK, orders will usually be delivered within 1 to 3 days. For some rural areas, delivery times can be up to 5 working days.
Can I change my delivery address?
To change your delivery address before your order has been processed please contact our Customer Service team and they will help with any changes.
If your order has already been processed and dispatched you will have received a DPD notification that will allow you to change your final delivery address. Please see the DPD help page for further information.
Can I change my delivery day?
Once your order has been processed and dispatched you can change your delivery date through DPD using the tracking code provided in our dispatched email.
Does someone over 18 need to accept the delivery?
We require a responsible adult over the age of 18 to accept the delivery.
Do you have a shop I can collect my order from?
No, our distillery shop is currently closed while we undertake expansion works.
I missed my delivery, what can I do?
Our delivery partner will attempt to redeliver and notify you when this will be done.
You can re-arrange delivery via DPD using the original tracking email. DPD will attempt delivery up to 3 times. If they are unable to deliver a third time it will be returned to our warehouse and our Customer Service team will reach out to you to confirm if we should reattempt delivery.
Can I cancel my order?
If you wish to cancel your order please contact our Customer Service team and they will advise you accordingly.
I have opened my bottle of whisky and it doesn't taste right, what can I do?
If you have opened your bottle and there seems to be something wrong with the quality of the liquid please contact our Customer Service team who will help to arrange a return of the bottle to our team for analysis.
If we are able to, we will arrange a replacement bottle. Please note that this is not always possible due to the limited nature of some of our expressions. Where we are unable to replace a bottle and we have confirmed that there is an issue with the liquid, we will arrange for a full refund to be given.
Can I get a replacement box or bottle that has been damaged in transit?
If you have not received your bottle or box in excellent condition please contact our Customer Service team and they can arrange a replacement box for you.
Please ensure you take a photo of both the inner box and the outer packaging and send these to us as these will help us identify any issues.